Privacy policy

Last updated: September 1st, 2024

Who we are

PureBites is a brand under the ownership and management of our parent company: Pure Treats Inc. (Pure Treats).

Pure Treats Values Your Right to Privacy

We want you to feel comfortable interacting with our company and have taken great care to inform you of how we work with the information that you provide us while doing business on our website and purchasing our products.

Your Personal Information is Kept Personal

We do our best to maintain the personal information you share with us in a secure, safe and responsible manner. Any personal information we collect will not be sold, rented, or leased and will only be shared within Pure Treats or trusted partners. Where applicable, we may combine information provided to us from various sources.

Customer Value and Satisfaction

Pure Treats seeks to be the single, trustworthy source that can address all your pet care needs no matter what species, size, or age of pet in your family. While we offer a wide selection of innovative products and services, occasionally we may team up with other trusted companies to provide special offers we believe will be of value to you.

You Have a Choice

Your participation in any activities listed in this Privacy Policy is completely voluntary. If you choose to participate, any personal information collected during your interaction will be carefully handled in accordance with this Privacy Policy.

Data Collection

Whenever you purchase our products and/or services, participate in our surveys, sweepstakes, or promotions, you provide us with information. The information you provide may include your name, mailing, billing and/or shipping address, telephone number, birth date, e-mail address, pet information, product and service preferences and what you purchased. Pure Treats uses the information you provide to service your account, ship your order to you, provide warranty service, and to personalize and/or enhance your interactions with us.

Data Retention

Pure Treats will only retain personal information for as long as necessary to fulfill the stated purpose for which the information was collected. Pure Treats will also retain personal information connected to business records for periods of time required by law. If Pure Treats determines that information is no longer needed, it will anonymize, delete or dispose of any copies of such information.

Transaction Security

Pure Treats has established standard operating policies and procedures to ensure any information that you share with us is handled in a safe, secure and responsible manner. We employ data encryption and other types of technology to reasonably protect and safeguard your personal information and transactions whenever you make an online purchase.

Security

Pure Treats and our service providers store personal information, and only authorized employees, representatives, and agents can access it as needed for the purposes outlined in this Privacy Policy. We take reasonable physical, administrative, and technical measures to protect the personal information we collect.

Depending on the volume and sensitivity of the information, the purpose for which it is used, and the format in which it is stored, we implement a combination of measures to protect your personal information, including internal policies and procedures defining the roles and responsibilities of our employees throughout the information life cycle, employee privacy and data security training, designating a privacy office to monitor and manage compliance with applicable laws and regulations, procedures for receiving, investigating, and responding to complaints or inquiries and incidents, controls that restrict access to your personal information, generally accepted information security measures (such as firewalls, antivirus, etc.), and framework that limits the retention of the information.

These security steps aim to secure your data from loss, unauthorized access, or disclosure during storage and transmission. However, please be aware that complete security cannot be guaranteed by any e-commerce solution or website. You are also responsible for taking reasonable steps to protect your personal information. When sharing information online, exercise discretion. We cannot assure that data sent over the Internet is entirely secure; it may be intercepted before reaching us. We are not liable for the security of information sent via the Internet.

Personal Preferences

You have the option within the website, to instruct us about your product and/or service preferences, pet information, or other interests. You may also provide us with product and service preference information when you participate in sweepstakes, surveys and questionnaires. We use this information within Pure Treats to improve the customization on our website and to provide more pertinent recommendations for you and your pet.

E-mail and Direct Mail Offers

From time to time, we may use the mailing, shipping and/or billing address or e-mail address that you provide us to send you special offers we believe would be of interest to you.

Surveys

From time to time, we may contact customers to participate in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.

Pure Treats-Sponsored Contests, Promotions, Advertisements and Other Opportunities

If you enter a Pure Treats contest and/or sweepstakes, we will ask for your name, mailing address, e-mail address and any other information relevant to the offer. The information you provide us will be kept within Pure Treats and is within the scope of this Privacy Policy.

Contests, Promotions, Advertisements and Other Opportunities Provided with Select Third Parties

Pure Treats may periodically run contests, sweepstakes, advertisements and other promotional offers with select companies outside of Pure Treats on our website, by e-mail, on social media, or by direct mail. If you choose to participate in any of these activities, you may be asked to give the third parties your personal information. These businesses operate independently from Pure Treats and any personal information that you provide is at your option and is not controlled by our Privacy Policy. We encourage you to read the privacy policies of these businesses if you should have any concerns about how they will treat your personal information.

Research Providers, Shipping Companies, and Consultants

Pure Treats hires selective companies to deliver merchandise you have purchased from us and/or develop new and/or better products and/or services for you and your pet. We also share sales information with third parties to properly process services and returns and perform other administrative functions.

Legal Requirements

On very rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of a business within Pure Treats were to change, customer information pertinent to that business’s operations would likely be transferred to or licensed for use by the new owner.

Evolution

Pure Treats continually reviews and improves its services, offerings, and products. These improvements may include adding new functionality and/or features to our website, changes in technology and/or the law which require this Privacy Policy to change in accordance. We encourage you to review our Privacy Policy each time you visit our website to ensure you fully understand our current practices and policies.

Website Usage, Traffic and Purchasing Patterns

We track customer purchases, traffic patterns and site usage on our website in order to provide superior customer service, direct our merchandise orders, and improve customer access, website responsiveness and usefulness of the website.

Non-Personal Information

When you visit our website, we may collect information that is not personally identifiable such as the type of internet browser or operating system you have, or the domain name of the website from which you linked to our site.

Cookies

Cookies are individual pieces of data that may be physically stored on your computer during the course of visiting our website. We use cookies to allow us to recognize you, keep track of your shopping cart and provide a more meaningful and personalized shopping experience when you return to our site in the future.

Disallowing Cookies

Most web browsers will automatically accept cookies, but you can change the browser setting to restrict them. Refer to your particular browser's "help topics" for information on changing this setting. If you do not accept cookies, you may be unable to either shop with us on-line or access your account information on our website.

Statistical Data Collection

We may choose to share aggregate statistics about our customers, website traffic, product and service sales and/or other consumer-related information with carefully selected companies to identify trends and make inventory, marketing and other retail-related decisions. These aggregate statistics do not include personally identifiable information about any individual customer and only pertain to indistinct groups of customers.

Hyperlinks

There are links on our website that send you to external partner websites. If you access these websites through these links, you may be asked to provide information to them. Please note that once you have left our website, Pure Treats is no longer your host, does not control, and is not responsible for, the policies or practices of the third party and its website. We encourage you to check each website’s privacy policy. Pure Treats’ Privacy Policy solely applies to Pure Treats brands and associated websites.

Public Forums

PureBites.com may make chat rooms, message boards, resource directories, product reviews, and/or news groups available to its users. Please remember that any information disclosed in these areas becomes public information. Do not disclose personal information when using these areas.

Children's Online Privacy Protection Act (COPPA)

At Pure Treats your children’s safety is important to us. Pure Treats does not knowingly or intentionally collect information from children under 13 without prior parental consent. If you are under 13, please ask a parent or guardian to supervise your visit to PureBites.com. We cannot prohibit minors from visiting our website and therefore rely on parent(s) or guardian(s) to monitor the materials which any child under 13 is permitted to view.

Opt-Out & Users’ rights

In accordance with the applicable legislation on the protection of your personal data, and depending upon your jurisdiction, you may have the right to request access to or modification of your personal information that we have collected. You can also at any time withdraw your consent to the collection, use or disclosure of your personal information.

Unless you specifically opt-out, we will maintain any personal information in accordance with this Privacy Policy. If you do not want to receive direct mail, email, product and/or service-specific information and/or general marketing communications, if you do not wish to have your name and address shared with other carefully screened companies so they can share products and/or services that may interest you, or if you wish to exercise any of the rights set out above, please contact:

PureTreats Privacy Officer
PO Box 278 SP Saint-Charles, Kirkland, QC, Canada H9H 0A4
Stefan Dumitrascu
privacy@puretreatsinc.com

Comments

If you have any questions or comments about our Privacy Policy, please send us an e-mail at privacy@puretreatsinc.com We recommend that you review the Terms of Use which describes the terms and conditions for using our website, discusses the content within our website, and identifies your responsibilities when using our website.