PureBites® Values Your Right to Privacy
We want you to feel comfortable interacting with our company and have taken great care to inform you of how we work with the information that you provide us in the course of doing business on our website and purchasing our products.
Your Personal Information is Kept Personal
We do our best to maintain the personal information you share with us in a secure, safe and responsible manner. Unless otherwise stated, any personal information we collect will not be sold, rented or leased and will only be shared within the PureBites® family of companies. Where applicable, we may combine information provided to us from various PureBites® sources.
Customer Value and Satisfaction
PureBites® seeks to be the single, trustworthy source that can address all your pet care needs no matter what species, size or age of pet in your family. While we offer a wide selection of innovative products and services, occasionally we may team up with another trusted company to provide special offers we believe will be of value to you.
You Have a Choice
Whenever you purchase our products and/or services, or participate in our surveys, sweepstakes or promotions, you provide us with information. The information you provide may include your name, mailing, billing and/or shipping address, telephone number, driver’s license number, birth date, form of payment, e-mail address, pet information, product and service preferences and what you purchased. When you use a credit or debit card or pay by check, the information we receive will include your account number and your form of payment. PureBites® uses the information you provide to service your account, to ship an order to you, to provide warranty service on products and/or services you purchase, and to personalize and enhance your interactions with us.
PureBites® has established standard operating policies and procedures to ensure any information that you share with us is handled in a safe, secure and responsible manner. We employ data encryption and other types of technology to reasonably protect and safeguard your personal information and transactions whenever you make an online purchase. We never display your full credit card information.
You have the option within the website or when ordering by phone, to instruct us about your product and/or service preferences, pet information or other interests. You may also provide us with product and service preference information when you participate in sweepstakes, surveys and questionnaires. We use this information within the PureBites® family to improve the customization on our website and to provide more pertinent recommendations for you and your pet.
E-mail and Direct Mail Offers
From time to time, we may use the mailing, shipping and/or billing address or e-mail address that you provide us to send you special offers we believe would be of interest to you.
From time to time, we may randomly contact customers to participate in a survey about our products, services and/or website. Your feedback helps us identify customer needs, levels of satisfaction, and improve and/or develop new products and services for you and your pet. These surveys are always voluntary.
PureBites®-Sponsored Contests, Promotions, Advertisements and Other Opportunities
Contests, Promotions, Advertisements and Other Opportunities Provided with Select Third Parties
Research Providers, Shipping Companies, and Consultants
PureBites® hires selective companies to deliver merchandise you have purchased from us and/or develop new and/or better products and/or services for you and your pet. We also share sales information with third parties to properly process services and returns and perform other administrative functions.
On very rare occasions, we may be required to disclose personal information pursuant to lawful requests, such as subpoenas or court orders, or as required by applicable laws. Also, if the ownership of all or a part of a business within the PureBites® family were to change, customer information pertinent to that business’s operations would likely be transferred to, or licensed for use by, the new owner.